FAQ PAGE

Contact information

 When will my order arrive?

 The products are shipped from the warehouses which work to offer you the best quality at the best price, that is why we eliminate the figure of the intermediary. Therefore, orders can take from 8 to 15 days for SPAIN. For the rest of the world from 14-24 days (keep in mind that we are in a pandemic and this can be an important factor in the arrival of your order) for the items to reach you. However, we expect the shipping trend to be faster. Still, it will be worth the wait.

These shipping times will generally depend on the time taken by customs, which can vary from country to country.

Has my order been shipped yet? 

Orders usually take 1 to 4 business days to process. Once they are processed we will send you a confirmation email, letting you know that your order has been successfully placed. However, if you do not receive an email, please do not hesitate to contact us. We will provide you with all the information you need.

I ordered two items or more, why have I only received one?

Our company works with several suppliers at the same time, and our warehouses are located in various parts of the world. Don't worry about it, we guarantee the highest quality of shipments. Even if it takes a little longer, it will always be worth it.

I need to cancel the order, what can I do?

If you wish to cancel your order, let us know as soon as possible, we will try to cancel it. However, if your order has already been processed, we will not be able to do anything about it, as we have many shipments around the world, it is more difficult for us to manage everything.

Our mission is to be your trusted store, so if something like this happens, please contact us to find the best solution.

MY ORDER IS NOT HERE YET. HELP 

First of all, don't worry, your order is on its way. If your order has been delayed for more than four weeks from the date of shipment, please contact us and we will look into it. We ask that before contacting us, you make sure that these four weeks have passed, otherwise do not worry because, from Au Flâner, we offer you a money back guarantee or reshipment of your order.

 Why didn't I receive the order confirmation email at the time of purchase? 

Our email may not have arrived in your inbox, so please check your SPAM folder and verify if it has arrived. If not, please contact us and we will check if your order has been processed or not.

What are the payment methods?

Restluxh accepts all types of payment, from paypal to credit or debit card. We offer you a secure and certified payment, with the intention to make everything smoothly and for your own benefit, offering you the best quality products at the best price.

If you still have any doubts after reading our frequently asked questions and answers, we ask you to contact us so we can help you with whatever you need. Remember, the best store for the best customers. Your trusted store.